COMPLIANCE Escalation Matrix

COMPLIANCE Escalation Matrix


The following procedure shall be followed for registering your complaint with us

Level 1:- All the clients having complaint regarding any service or otherwise shall write a mail at info@capitalcow.com .To ensure timely recording and recognition of the grievance, the respective department shall revert within 48 hours w.r.t redressal of such complaint.

Level 2:- If the client still wants to escalate the complaint, he/she can approach (Compliance officer) at operations@capitalcow.com. She shall ensure to resolve the redressal within a time frame of 48 hours

Level 3:- If the client still wants to escalate the complaint, he/she can approach kyccompliance@capitalcow.com. Directors being the highest authority would be able to resolve the redressal in 48 Hours

Please note that in case client marks a copy of mail to all the levels, it will not be considered as escalated matter, it shall in any case start from level 1 and only in case of a separate mail after expiration or reply from the previous level shall the complaint be considered at next level.